AirCabanas policies
Returns & refunds
If your AirCabana isn't right for you, we make it simple to send it back. This policy sits alongside — and never replaces — your rights under the Australian Consumer Law.
Last updated September 2026
30-day change of mind
- Email hello@aircabanas.com.au with your order number within 30 days of delivery to start a return.
- Items must be unused, dry, sand-free and back in their original packaging with all included gear (pump, carry bag, accessories).
- We'll send you return instructions and an address — please don't post anything back before you hear from us.
- Return postage is at your cost. We strongly recommend a tracked service, as we can't refund parcels that don't arrive.
Refunds
- We inspect every return and email you an outcome within 3-5 business days of it arriving.
- Approved refunds are issued to your original payment method and typically appear within 14 days.
- Original shipping charges (where they applied) aren't refunded on change-of-mind returns.
- Returns that arrive used, damaged or incomplete may be refunded in part or returned to you at your cost.
Faulty or damaged items
- If something arrives damaged or develops a fault, email us with your order number and a few photos.
- We'll cover return postage on genuine faults and repair, replace or refund the item.
- Punctures or damage caused by misuse, sharp objects, over-inflation or improper storage aren't treated as faults.
Exclusions
- Sale, clearance and final-run colourways are excluded from change-of-mind returns unless faulty.
- Orders bought through a stockist or third-party retailer are handled by that retailer under their own policy.
- Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Questions? Email hello@aircabanas.com.au and a real person will get back to you, or call Easy Inflatables on 02 4335 1603.